R&R Airport Transfers – Passenger Terms & Conditions (UK / London Compliant)

1. Legal Status of Service

  • R&R Airport Transfer operates as a Private Hire Vehicle (PHV) service under UK law.

  • All journeys must be pre-booked through a licensed operator. Street hailing is not permitted.

  • Your booking constitutes a contract with the licensed operator, not the individual driver.

  • All vehicles, drivers, and the operator must be licensed by the same authority (e.g. Transport for London), in line with the “triple licensing” requirement.

2. Booking & Confirmation

  • Bookings must be made in advance via approved channels.

  • A booking is confirmed only when you receive confirmation.

  • You must provide accurate:

    • Pickup/drop-off details

    • Flight number (for airport pickups)

    • Contact information

  • Under UK law, the operator must record booking details before dispatching a vehicle.

3. Pricing & Fares

  • All fares are agreed in advance, as required for private hire services.

  • Prices are based on the journey details provided at booking.

  • Additional charges may apply for:

    • Waiting time beyond allowance

    • Extra stops or route changes

  • No taximeter is used unless explicitly stated.

4. Cancellations & Refunds

  • More than 24 hours’ notice: full refund.

  • Less than 24 hours: cancellation fee may apply.

  • No-shows: full fare payable.

5. Waiting Time

  • Airport pickups: up to 60 minutes free after landing.

  • Standard pickups: 15 minutes free.

  • Additional waiting time is chargeable.

6. Flight Monitoring

  • We monitor flights when a valid flight number is provided.

  • Pickup times will be adjusted for delays where reasonably possible.

7. Licensing & Safety Compliance

  • All drivers:

    • Hold a valid PHV driver licence

    • Have passed background (DBS) checks

    • Are deemed “fit and proper persons” under UK law

  • All vehicles:

    • Are licensed, insured, roadworthy, and regularly inspected

  • Passenger safety is the primary legal priority under UK licensing standards.

8. Passenger Conduct

Passengers must:

  • Wear seatbelts

  • Treat drivers and vehicles respectfully

  • Not consume

  • Not smoke or vape

We may refuse or terminate service if a passenger:

  • Is abusive, violent, or intoxicated

  • Poses a safety risk

9. Equality & Accessibility

  • We comply with the Equality Act 2010.

  • Passengers must not be discriminated against on grounds including disability.

  • Assistance dogs must be accepted where legally required.

  • Reasonable adjustments will be made where possible.

10. Children & Safeguarding

  • Children must be accompanied by a responsible adult unless agreed in advance.

  • Child seats must be requested at booking.

  • We follow safeguarding principles consistent with UK taxi/PHV standards.

11. Luggage Policy

  • Passengers must declare luggage requirements at booking.

  • Excess luggage may result in additional charges or vehicle changes.

  • We are not liable for loss/damage unless due to negligence.

12. Delays & Liability

  • We are not liable for delays caused by:

    • Traffic

    • Weather

    • Road closures

    • Events beyond reasonable control

  • Passengers should allow sufficient travel time.

13. Insurance & Liability Limits

  • Vehicles are insured for passenger transport as required by UK law.

  • Liability is limited to direct losses unless caused by negligence.

14. Refusal of Service

We reserve the right to refuse or cancel bookings where:

  • Legal or licensing requirements cannot be met

  • Safety concerns arise

  • Incorrect booking details are provided

15. Data Protection

  • Personal data is handled in accordance with UK data protection law (GDPR).

  • Data is used only for booking and operational purposes.

16. Complaints

  • Complaints should be submitted within 48 hours.

  • Serious complaints may be referred to the relevant licensing authority (e.g. TfL).

17. Legal Compliance

  • These Terms comply with:

    • Private Hire Vehicles (London) Act 1998

    • Local Government (Miscellaneous Provisions) Act 1976

    • UK statutory taxi & PHV standards

18. Amendments

  • R&R Airport Transfer may update these Terms at any time.

  • Latest version will always apply to new bookings.